“Thank you so much for the excellent service you provided today (10/12/12). I knew we had a problem with our fridge last week, but didn’t realise I could rely on your great service. Before calling, I’d been told by my previous refrigerator mechanic, that Thursday (13/12/12) was the earliest someone could assess our fridge. I rang you this morning and within an hour, your tradesman arrived, quickly assessed the problem with our fridge and fixed it straight away. He kept me informed by explaining the problem and how it could be fixed. He was also efficient and friendly. Thank you again for your fantastic service.”